Therassist Support

Version 1.2.1

• Check-in mood selection now works while typing without dismissing the keyboard.
• Rewind remembers the last selected range while you move through the app in the same session.
• Rewind resets to the first quick range after app relaunch for a predictable start.
• Added clearer 1-day empty-state guidance when there are no check-ins for today.

Version 1.2.0

• Updated the main app flow to Check-in, Rewind, Todos, and Settings.
• Rewind became the primary recap experience with quick ranges, custom range, and easier sharing.
• Check-in composer controls were refined for faster text and voice capture.
• Todos were simplified with inline task creation and clearer completed-task handling.

Reminders are not appearing

Open iOS Settings, select Therassist, and confirm that Notifications are enabled. Make sure Focus modes or Scheduled Summary settings are not delaying alert delivery.

Voice check-ins are unavailable

Open iOS Settings, select Therassist, and confirm Microphone permission is enabled. If permission is enabled and recording still fails, restart the app and try again.

Siri Shortcuts are not triggering check-ins

Reopen the Shortcuts app, re-add the Therassist shortcut action, and run it once manually. This refreshes app intent routing on some devices.

Recap sharing is failing

Confirm Mail is configured on your device and that network access is available. If sharing still fails, copy the recap content and send it manually while we investigate.

Cloud recap responses are failing

Confirm your OpenAI API key is entered correctly, your OpenAI account is active with available usage limits, and your device has network connectivity. If the issue continues, remove and re-add the key and retry your request.

Notifications

Daily reminders and recap alerts.

Speech Recognition

Convert voice check-ins into text.

Microphone

Record voice check-ins.

Status labels: Pending, Allowed, Not allowed. Primary button: Request Permissions, then Continue.

Can support provide clinical advice?

No. Support can help with product and account issues only. For clinical guidance, contact a qualified mental health professional.

How do I delete my data?

Therassist does not use accounts. Your check-ins, recaps, and todos are stored on your device and optionally in your private iCloud CloudKit database. You can remove data by deleting entries in the app, deleting the app from your device, and disabling or clearing Therassist iCloud data in iOS settings.

How do I add, replace, or remove my OpenAI API key?

Open Therassist settings and use the AI or cloud recap section to add, replace, or remove your key. After removing your key, cloud recap requests stop until a valid key is added again.

Can support view or recover my full OpenAI API key?

No. For security, support cannot retrieve your full API key. If you need help troubleshooting, share only non-sensitive details such as error messages and app version.

Who is billed for cloud recap usage?

Cloud recap usage is billed by OpenAI under the OpenAI account connected to the API key you provide. Therassist support cannot modify OpenAI billing settings.

Does Therassist collect cloud recap request data?

No. For cloud recap, recap request data is sent directly from your device to OpenAI with your API key. Therassist support does not receive or retain those cloud recap payloads on Therassist servers.

How should I report a bug?

Include your iOS version, app version, reproduction steps, and screenshots if available. For cloud recap issues, include the model name and timestamp of the failed request. Never include your full API key. For transcription issues, include whether microphone permission is enabled.

Therassist does not provide crisis counseling. If you are in immediate danger, contact local emergency services right away.